What is your return policy?
You may return a product for refund, store credit, or exchange (if due to ThailandUnique error) within 30 days of the order shipment date (The order shipment date and order notification are provided to you by email). All returns must be accompanied with documentation. If we shipped you the wrong product, or it arrived defective or damaged, no problem. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging.
Unfortunately we can't issue refunds on any of food products unless they arrived defective, damaged or passed their use by date. If you experience the latter please provide photo evidence or send the item(s) back and we will refund you for your purchase. When we recieve your return or photo evidence via email, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. Also, please note that opened food products cannot be returned for refund or store credit. Additional restrictions may apply, please contact us for more information.
We do not issue refunds for orders delayed by the postal service, courier, or customs. Please see our shipping page for our current policies.
Can I just exchange my items for new ones?
At this time, we do not process even exchanges. If you need a different flavour/weight of an item you ordered, when your return is received, you will be issued a gift certificate (store credit) for the amount of the item.